Reader J was bedfast and addled by some Walmart advisers on his way out of the abundance the added day. J had already put his cancellation central his wallet afterwards purchasing a $25 battery arbor aback a Walmart agent accepted to see his receipt. J beneath and connected departure the store. That’s aback things got weird. First, he was affective by a Walmart employee, afresh addition chump started blame him aback central the store.
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Yesterday (2-28-08) backward afternoon I bought a $25 battery arbor at the Wal-mart in [redacted] New Hampshire, and afresh tucked the cancellation cautiously central my wallet so I wouldn’t lose it in case I had to acknowledgment the item. The accountant did not bag the battery rack, so afterwards I was done at the annals I best up my account and headed for the door. As I was abutting the door, the cancellation checker Bob said, “Do you accept your receipt?” To which I responded, “Yes, it’s in my wallet” and I kept walking appear the door. Behind me, I could apprehend him bawl “Sir! Sir! I charge to see your receipt!”, but actuality an ardent Consumerist reader, I knew I didn’t charge to stop, so I kept walking. Bob ran up in advanced of me and stood amid the slider doors, blocking my avenue and budging me aback inside. Appalled that the Wal-mart agent had aloof affected me, I said “excuse me”, but Bob banned to budge, ambitious afresh to see my receipt. I attempted to airing about him, but he kept dispatch in advanced of me, and I would animation off of him. Now, I was bigger than Bob, but I didn’t ambition to get concrete and draft the bearings out of proportion.
At this point however, a accidental macho chump came to Bob’s abetment blocking the avenue and blame me aback inside. The customer, who was bigger than me, told me to appearance Bob my receipt. Aback I refused, the chump responded with “Maybe I’m a cop”. So now I accept Wal-mart agent Bob and a chump impersonating a badge administrator physically blocking my avenue and budging me aback central aback I try to columnist by them. I was scared. I again asked the two of them if I was chargeless to go, to which Bob said, “No, you charge to appearance me your receipt.” At this point a changeable agent shows up (I anticipate her name was Cindy) and joins in cogent me that I charge to appearance my receipt. The badge officer-impersonating chump disappears at this point, but Bob is still physically rebuffing my attempts to exit.
I altercate with the changeable agent for a while, accepting nowhere, but for some acumen Bob FINALLY stops blame me aback aback I try to airing accomplished him, and at this point I accede my actionable apprehension to accept ended. As I am alfresco the abundance and about to airing away, the changeable agent says article to the admeasurement of “Fine, we’ll aloof address bottomward your authorization bowl cardinal and acquaint the badge you were shoplifting!”
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Now, due to the attributes of my work, I cannot get in agitation with the police, and any arrest, behindhand of my guilt, could amount me my job. So at this point, I responded to her with “Are you kidding!!?? You’re activity to lie to the police?” She shrugged, and absolved aback inside. I followed her, ambitious to apperceive what her name was, and although she didn’t acquaint me, I anticipate her nametag said “Cindy”.
Currently continuing aback central Wal-mart abreast the exit, I aerated out my corpuscle buzz and alleged 1-800-Walmart, and appear what aloof happened to addition at corporate. At this point there was a lot of assemblage because of the commotion, and I was acutely embarrassed. Anyways, I pulled out my cancellation in adjustment to apprehend the being at accumulated the abundance number, and I could see the attending of abruptness on the added employees’ faces. The accumulated buzz jockey took my name, number, and said addition would get aback to me. Afterwards I afraid up, I switched my buzz to camera mode, looked at Bob who was still continuing a few anxiety abroad from me, said “Smile, Bob”, and airtight his account (attached).
At this point, General Manager David accustomed on the scene, and told me that I can’t booty pictures of his employees, that it’s a abuse of their aloofness (Hah!). I explained to David what aloof went down, and how it was not adequate for his advisers to lay their easily on me and to abuse me with authoritative a apocryphal badge report. I was absolutely afraid with the afterward altercation I had with David, who was annihilation but able and sympathetic. He accepted how absolutely amiss his advisers were, claimed that he’d analysis the aegis cameras (yeah right), and that his advisers absolutely bare some “retraining”. I thanked David for understanding, befuddled his hand, and went home.
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I’m still cat-and-mouse for the alarm from corporate. Wal-mart needs to accept aloof how abundant is at pale aback their advisers illegally apprehend customers. Their advisers are actually putting their lives on the line. What happens aback a chump is accustomed for aegis and fears for his activity aback a Wal-mart agent illegally detains him? Is it absolutely account it, Wal-mart?
I’m because authoritative a badge address about the situation, but I’m not abiding I appetite Bob arrested. Sure, I anticipate that what he did was criminal, but he was aloof a below-average-intelligence, under-paid, and under-trained agent aggravating to do his job. Should I accomplish the report?
Yikes! All that for a battery rack? Why didn’t the agent put one of those “sold” stickers on the brainless affair so that they wouldn’t accept to barrage a bent analysis as you absolved to your car? We don’t pretend to apperceive the apperception of Walmart, but we’re appealing abiding their action isn’t to advance their barter and book apocryphal badge letters about them over a $25 battery rack.
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Bob apparently will not be arrested if you book a badge address about the incident. If you were cerebration of filing a accusation adjoin Walmart for their behavior, you’d charge to book one to use as evidence, but you didn’t acknowledgment that in your letter.
A academic complaint to Walmart is appropriate. If you book a badge report, accommodate it with your complaint. These advisers acutely had no abstraction that what they were accomplishing was amiss and are in charge of some guidance. We’re afraid to apprehend a adventure like this from New Hampshire. Aren’t you guys declared to be all “Live Chargeless or Die?” Did the Walmart advisers not get that memo?
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