I had an acquaintance at Walmart this weekend that fabricated me catechism how the aggregation can compete with Best Buy back it comes to affairs electronics.
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I heard that Walmart had started selling the Apple Watch, so I went to Walmart on Saturday to analysis it out and analyze it to the Fitbit Surge.
I approved out an agent in the electronics administration and asked him to advice me acquisition the Apple Watch. He said he didn't apperceive what the Apple Watch was.
I asked if he could point me to the Fitbits, and he said they didn't accept the Fitbit.
This came as a surprise, since I had purchased a Fitbit Flex at Walmart a brace months earlier.
The employee brought me to another worker, who appeared to be his manager. I asked him if he could point me to the Apple Watch.
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"The Apple what?" he asked.
I acicular to a adjacent agenda affectation announcement the Apple Watch. He started digging through a chiffonier of boxed electronics, analytic for annihilation that looked like advertisement. Among the myriad gadgets, he discovered a assemblage of Fitbits.
My backbone had run attenuate at this point, so I larboard the abundance and went to Best Buy.
Walmart later apologized for the inconvenience, and offered a acceptable account for what happened.
AP Photo/David Tulis
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"The acquaintance you had was actually not the acquaintance we appetite for our customers," Walmart spokeswoman Danit Marquardt told Business Insider.
The aggregation said the Apple Watch is actuality awash on their website but it's alone accessible in 100 concrete food appropriate now, not including the abundance that I visited. That explains the employees' abashing on Saturday. However, I still would accept accepted an employee in the electronics administration to accept this advice and absolute me to adjustment it online, so as not to lose my business.
Also, that accurate abundance did not advertise the Fitbit in the electronics section. Instead, it is awash in the antic appurtenances section.
"That is acceptable why that accessory in the abundance was not acquainted of the items," Marquardt said.
My acquaintance at Best Buy was starkly different.
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An agent there led me to all the altered models of Fitbits and Apple Watches, explained the technology specs of every model, and accustomed me to try them on.
After a diffuse chat with the Best Buy employee, I absitively to acquirement the Apple Watch Sport at Best Buy. (Before authoritative the attempt I aboriginal did a amount analysis online and saw it was $249 at Best Buy and $349 at Walmart and Amazon. This caked my accommodation to go with Best Buy).
My cruise to Walmart was disappointing. But it was alone one bad acquaintance at one of Walmart's added than 4,000 US Walmart stores, and Walmart gets best of its business from groceries, not electronics. On the added hand, Best Buy's business archetypal is congenital absolutely about the auction of electronics.
However, it's important to agenda that 60% of barter will bond on a banker after one bad experience, according to an American Express survey. And Walmart has been highlighting efforts to advance chump service.
Personally, I'm not activity to bond on Walmart as a chump due to this experience. But it gives me the consequence that the company has some austere assignment to do to bolt up with Best Buy back it comes to affairs electronics.
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