In November 2016, Nicor replaced gas meters in our neighborhood, affective them from central to alfresco people's homes. They acclimated a third-party aggregation to accomplish the work.
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Less than two hours afterwards assignment in our basement was completed, my wife smelled accustomed gas. This was actual cutting because she was caring for our 1-year-old granddaughter at the time. She anon approached a artisan who was still alive alfresco our home. Afterwards testing, he appear there was now a gas aperture in the basement.
Our gas was again shut off, abrogation us with no calefaction (fortunately our granddaughter was best up anon afterwards this) and said to alarm a plumber to analyze the exact breadth of the leak. I contacted a plumber who came the abutting day and articular the account of the leak: a damaged gas valve abreast the breadth of the old meter. It amount $425 to alter the valve.
I accept spent the aftermost eight months aggravating to get agreement from Nicor. I accept contacted the activity administrator and an alone in Nicor's claims administration abundant times. It has now been about two months back I accept heard annihilation from anybody. Can you help?
Steven, Norridge
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After Steven advanced me his email accord with Nicor's activity administrator and the Nicor claims representative, I asked for description on the accomplish that occurred anon afterward analysis of the gas leak. Steven explained that all administration was provided by the third-party artisan who was still in the neighborhood. Per Steven, the adumbrative did not anon admonish that Steven's wife alarm Nicor, but rather told her to acquaintance a plumber to boldness the situation. This resulted in both a $425 abroad amount and no address of the adventure to Nicor (at atomic by Steven or his wife). And this appears to be breadth the botheration began.
Per Nicor agent Duane Bourne, contacting a plumber would not be the recommended aboriginal footfall for accepting an emergency gas adjustment done. Bourne explained: "If a chump suspects an affair afterwards Nicor Gas has completed assignment at their home or business, they should acquaintance us anon at 888-Nicor4U (888-642-6748)."
Steven did accomplish this call, but it was afterwards the aperture was repaired and the plumber was paid. He told me: "A few canicule later, I alleged Nicor's claims administration apropos this affair but cipher answered. I larboard a voicemail that was never answered. I again batten with addition at Norridge Village Hall to see what recourse I had. She gave me the activity supervisor's business card." The administrator referred Steven to the claims department.
From that point on, Steven reports, it was a months-long alternation of email correspondence, abounding of them changing in the end.
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"The affliction of not accepting anywhere with any of them and the faculty of angry a accident action is why we assuredly angry to Advice Squad. We can't acknowledge you enough. Finally, afterwards eight months, and your intervention, we accustomed a analysis for $425 yesterday, delivered by FedEx no less!"
This was abundant news, of course, but what are the take-aways for others who may be appointed for Nicor beat replacements through the advancing Nicor Investing in Illinois affairs (Nicor's accepted basement advance activity that involves replacing low burden gas activity and affective meters from central homes and businesses to outside)?
Affected barter should attending for a letter or aperture hanger alerting them to the awaiting basement improvements. They can additionally analysis https://nicorgas.com/residential/work-in-your-neighborhood for advice on assignment in their community.
Work will be performed by either Nicor advisers or contractors. However, both will be acutely articular by official Nicor Gas identification badges, which charge be arresting at all times. Bourne said: "If barter accept any concerns, they are encouraged to acquaintance Chump Care at 888-Nicor4U (888-642-6748) to affirm a adumbrative has been appointed to accomplish assignment at their premises."
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And finally, if any assignment should aftereffect in a gas leak, Bourne said, "Customers should not accept to attending for issues afterwards Nicor Gas has performed assignment at their homes or businesses … However, as always, Nicor urges barter to apperceive what to do if they aroma accustomed gas. [They should] active others and leave the breadth immediately, leave a aperture accessible as they exit, abstain affecting annihilation that may account a atom and alarm Nicor Gas or 911."
Need help?
Send your questions, complaints, injustices and cavalcade account to HelpSquad@pioneerlocal.com.
Cathy Cunningham is a freelance columnist.
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