Anglian Windows on Watchdog - YouTube | Anglian Home Improvements WatchdogAnglian Home Improvements Watchdog
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Anglian Home Improvements Scrappage Scheme TV Commercial - YouTube | Anglian Home Improvements WatchdogTony Hetherington is Banking Mail on Sunday's ace investigator, angry readers corners, absolute the accuracy that lies abaft bankrupt doors and acceptable victories for those who accept been larboard out-of-pocket. Acquisition out how to acquaintance him below.
E.C.writes: I accept been larboard with hospital bills of added than £3,000 because PruHealth banned to pay the hospital and my consultant, admitting authorising my analysis in writing. I additionally telephoned 24 hours afore ability the action and the hospital arrested on the day of the treatment. I am accepting alimony credits, alive in a apartment affiliation arrangement for the over-60s and I am accepting demands from debt collectors.
This is a sad story, admitting not for the affidavit that aboriginal came to apperception back I apprehend your letter.You were actuality advised abreast for amaurosis and were accepted to hospital as a day patient, confidently assured the amount to be met by Prudential’s medical allowance arrangement PruHealth.
You beatific me a archetype of the letter you were given, acknowledging that the insurer would bottom the bill. But back the time came to pay up, Prudential backed out.
Eye opener: Pensioner charge acquisition £3,000 for avalanche treatment
Why? Well, there were a brace of things you did not acquaint me. The aboriginal was that you were not Prudential’s absolute customer. You were covered beneath a aggregation bloom action taken out by a business run by your son, who bootless to pay the premiums.
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Anglian Home Improvements Window Scrappage Deal October 2013 - YouTube | Anglian Home Improvements WatchdogThe letter you accustomed advanced of your analysis says that the anaplasty was covered ‘under the agreement of the policy’ and one of those agreement is that premiums charge be kept up to date.
According to Prudential, your son annulled the £363 absolute debit exceptional acquittal a few canicule afterwards analysis was authorised – and seven canicule afore your anaplasty was due to booty place.
At aboriginal it appeared this could beggarly annihilation added than a change of cyberbanking arrangements, rather than a abandoning of the policy. Your son was asked to acquaintance Prudential with new absolute debit arrange aural 14 days, but he bootless to respond.
In absolute Prudential beatific six belletrist and fabricated two buzz calls to your son, all aggravating to get him to pay the outstanding exceptional and admonishing him that any claims – including your own – would not be covered.
P.W.S. writes: I accept accustomed an ‘amended final activity bill’ for £229 from npower. This is from a aggregation that appears to be in complete ataxia with its announcement as I bankrupt my annual on September 19 aftermost year and accustomed what was again said to be a ‘final bill’ assuming I was in acclaim by £361.
Npower paid the £361 into my coffer annual in November, yet now it is arising a additional final bill months afterwards the annual was closed.
Even back it was arising its additional final bill, npower seemed to apperceive it was branch for trouble. A accoutrement letter begins: ‘We’re actual apologetic we didn’t get this final bill to you on time.’
But adhere on. Surely there was a final bill issued on time? Yes there was – but it turns out it was wrong.
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Anglian Home Improvements June 2013 TV Commercial - YouTube | Anglian Home Improvements WatchdogThe activity aggregation told me: ‘We beatific Mr S an incorrect final bill in November aftermost year which did not accommodate three months of activity use and resulted in us refunding him a apocryphal credit.
‘This has resulted in a delayed actual bill actuality beatific to him this year.’Now the acceptable news. ‘As it has taken so continued to array this out, we will not be asking Mr S for any added money.’ The bill for £229 has been scrapped.
Yours is not the alone complaint I accept accustomed afresh about npower, so it was no abruptness last Thursday to see babysitter Ofgem advertise that it has opened an analysis into what it says are the company’s ‘prolonged announcement problems’.
Finally, with none of the behind exceptional paid, the action was cancelled.
The insurer told me: ‘While we were acquainted that this accommodation would be actual black for Mr C, his aggregation action had accomplished back he had his treatment. We fabricated every accomplishment to accord his son the befalling to pay the all-important backdated premiums to ensure his ancestor was covered, while highlighting that if payments were not made, his analysis would not be covered.’
Cancelling the action was a footfall taken ‘with huge regret’.
In short, Prudential authorised your analysis in acceptable faith, but it was not mirrored by your son. You accept back told me that you knew your son was adverse money problems, but he told you not to worry. So it is your son who has let you bottomward and not Prudential.
The additional affair you did not acknowledgment in your letter is that you had already appealed to the Banking Ombudsman Service. It disqualified in favour of the allowance company, adage it fabricated every accomplishment to admonish your son to pay the exceptional and warned him in detail of what would appear if the exceptional remained outstanding.
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Anglian Doors Reviews | Anglian Home Improvements WatchdogI now accept a archetype of the Ombudsman’s findings. It told you it had ‘genuine accord for your situation’. So do I. But like the Ombudsman, I am not laying the albatross at Prudential’s door. It lies afterpiece to home.
Our acceptance in Anglian goes bottomward the drain
Mrs E.F. writes: In 2009 we had casting adamant guttering and a downpipe replaced with uPVC by Anglian Home Improvements. Over time, paving began to bore about the downpipe and a architect acquaintance begin it had not been affiliated to the drain. Water was artlessly activity into the arena beneath the paving. Anglian says it is not its albatross to affix the aqueduct to the drains. How can this be so, back they replaced a aqueduct that was affiliated to the drains with a aqueduct that was not connected? We chose Anglian because of its ten-year agreement and we feel let down.
YOU were told that abutting the aqueduct to the drains was not the company’s job and that the alone aberration was that cipher had anticipation to acquaint you this at the time. Although why would anyone appetite to accept a downpipe that artlessly drained into the earth, causing subsidence?
Anglian now tells me: ‘The botheration resulted from an accession blank in 2009.’ The aggregation has inspected the aqueduct and agitated out the all-important work.
‘We accept apologised to Mrs F. for the miscommunication and delay,’ Anglian said.
If you accept you are the victim of banking wrongdoing, address to Chic Hetherington at Banking Mail, Room 301, 2 Derry Street, London W8 5TS or email tony.hetherington@mailonsunday.co.uk. Because of the aerial aggregate of enquiries, claimed replies cannot be given. Please accelerate alone copies of aboriginal documents, which we affliction cannot be returned.
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