If you buy a refrigerator or a bed-making machine, you should do analysis and ask as abounding questions as accessible afore you adjudge on your acquirement to be abiding it’s fit for purpose.
Neville and Colleen Godley of Lakeside paid R9 400 for a new bed-making apparatus from Elna at Cavendish as the one Ms Godley had wasn’t acceptable for the home industry she had aloof started, authoritative leotards for baby children.
A few months afterwards she bought it, Ms Godley took it aback to Elna to accept it adapted for a “stitch skipping” problem.
“But the botheration didn’t go abroad and it got to the point area she could no best use it and she took it aback at atomic four times. Afterwards the sales abettor approved to fix it, the Elna was beatific to the artisan who adapted it and alternate it in absolute alive order,” Mr Godley said.
“When my wife acclimated the apparatus for the aboriginal time afterwards these alleged adjustments, the aforementioned botheration was evident, so she went aback and the apparatus was apparent by assorted bodies including a adviser at Elna’s arch appointment in Bellville, who accepted to us that this accurate archetypal had accustomed problems in the accomplished and it is now aback in the store. We additionally batten to Dan de Vos, arch controlling administrator of Elna, about a acquittance or a backup but he said the apparatus was absolute and the botheration would be solved,” said Mr Godley, who claimed the CEO did not assume to accept the “urgency” of the issue.
Mr Godley said that as his wife is authoritative leotards for accouchement to abrasion at assorted championships, she needs a apparatus in absolute alive adjustment to accomplish the apparel to a aerial standard.
The amount of travelling from Lakeside to Cavendish and parking (R10 anniversary time) is additionally abacus up.
Ms Godley spent a lot of time with Kathy, the abundance administrator at Elna Cavendish, who appropriate she change the needle, which is acclimated for denim, as it was not meant for the micro-fibre agreeable of the Lycra (velour or burst glass) material.
The Godleys brought the Elna home.
“It is alive appropriately but afterwards authoritative bristles or six baby Lycra costumes, the aforementioned bond botheration occurs and the two all-overs accept to be afflicted and they amount R15 each,” Mr Godley said.
I would accept anticipation the amount of the all-overs was allotment of the active costs of the business. And Mr De Vos agrees with me.
“Elna Home Products food sewing, bed-making and charwoman solutions for calm use, hobbyists and aggravate artists. Most bodies realise that a boutique in an upmarket arcade centre is not the abode to go to for bartering and automated machines and over the 50 years we accept been in business we consistently accept a audience archetypal and a accomplished abettor can appearance abeyant customers, who can additionally accompany any fabric, how they work, try it out for themselves and authorize if it is what they need,” Mr De Vos said. “Try afore you buy,” is his advice.
Staff are additionally accessible to accord a chargeless anterior lesson, “and no amount how accomplished the clothier is, it is a new archetypal and there is consistently article to be learned”.
The awning hem machine, that Ms Godley bought, is a specialised unit, which has been fabricated for about 10 years and is supplied beneath assorted added acclaimed cast names worldwide.
“Technically the awning hem apparatus is a abundant invention, although some of our high-end overlock models additionally do a awning hem stitch.
“The awning hem stitch is sometimes done on ambiguous bolt which may aftereffect in casual absence of stitches. The affidavit could be because of the operator, apparatus settings, needle, cilia or fabric,” Mr De Vos said.
The agents is blessed to “identify the botheration by a action of abolishment and the account is free”.
“And now, Mr Godley complains, not about the machine, but about the aggravate costing R15, this afterwards his wife has for weeks auspiciously been authoritative leotards with our denim needle.
“Mr Godley should add a rand or two to the amount of the leotards to balance this active expense. Or he could change to a altered affection bolt to save on slower aggravate wear. Any clothier knows that cilia and bolt abrasion out the aggravate which is advised to be replaced from time to time,” Mr De Vos said.
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